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Terms of use

Terms of use for Accessible Concierge Inc., DBA NYC Wheelchair Taxi

Welcome to Accessible Concierge Inc., DBA NYC Wheelchair Taxi (“Company,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website, phone services, mobile applications, and other services (collectively, the “Services”). By using the Services, you agree to these Terms. If you do not agree, you must refrain from using our Services. Please read these Terms carefully, as they contain important information about your legal rights, remedies, and obligations.

1. Acceptance of Terms

  • By accessing or using our Services, you confirm that you:
    Are at least 18 years old (or the legal age of majority in your jurisdiction).
  • Have the authority to bind any entity on whose behalf you are using the Services.
  • Agree to comply with and be bound by these Terms and our Privacy Policy.

If you do not meet these criteria, you may not use our Services.

2. Changes to the Terms

We reserve the right to modify or update these Terms at any time. We will notify users of material changes by posting the updated Terms on our website or through other communication channels. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

3. Type of SMS Communication

By subscribing to our SMS notifications, users agree to receive promotional, transactional, and informational text messages from Accessible Concierge Inc., DBA NYC Wheelchair Taxi. These messages
may include:

  • Service updates
  • Exclusive offers
  • Order confirmations
  • Other related content

4. Consent

Message rates may apply and messaging frequency may vary.
By opting into our SMS program, users consent to receive recurring automated promotional and personalized text messages from Accessible Concierge Inc., DBA NYC Wheelchair Taxi at the phone number provided during the opt-in process. Consent is not a condition of purchase.

5.  Message Frequency and Fees

  •  Message Frequency: Customers may receive up to one message per week, with variations based
    on their interaction with our services.
  • Message Rates: Standard message and data rates may apply. Users should check with their
    mobile service provider for details.

6. Opt-In Method

You may opt-in to receive SMS messages from Accessible Concierge Inc DBA NYC Wheelchair Taxi in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

7. Opt-In Mechanism

• To opt back in to receive SMS messages after opting out:
• Reply “START” to any message, and we will resume communications.

8. Opt-Out Mechanism

Users can opt out of receiving SMS messages at any time by replying “STOP” to any text message. After opting out, users will no longer receive SMS messages unless they choose to opt back in by replying “START.” For immediate assistance reply “HELP” or call (212) 804-7898.

9. Privacy

Your privacy is a priority, and all personal data will be handled in accordance with our Privacy Policy. A link to our full Privacy Policy is included for transparency.
Explicit Statement:
“We do not share any individual’s consent to receive SMS from Accessible Concierge Inc., DBA NYC Wheelchair Taxi with third parties. We do not share phone numbers for SMS purposes or affiliate marketing.”

10. User Responsibilities

By using our Services, you agree to:

  • Provide accurate and current information.
  • Maintain confidentiality of your account credentials.
  • Use the Services for lawful purposes only.
    You further agree not to:
  • Resell, distribute, or exploit our Services without authorization.
  • Introduce harmful software, spam, or engage in fraudulent activities.

11. Booking and Payment

Booking Options:

  • Bookings can be made via our website, mobile application, or by contacting our team at (212)
    804-7898.

Payment Terms:

  • Payments are required at the time of booking and must be made using approved methods.

Cancellation and Refund Policy:

  • Cancellations made more than 24 hours in advance: Full refund.
  • Cancellations made less than 24 hours in advance: 20% late cancellation fee applies.
  • Client no-show: 40% no-show fee applies.
    Refunds are processed within 5-7 business days via the original payment method.

12. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the amount paid for the specific service in question. We are not responsible for:

  • Delays or cancellations due to factors outside our control.
  • Damages or injuries not caused by gross negligence.

13. Intellectual Property

All content on our website and materials related to the Services are the property of Accessible Concierge Inc., DBA NYC Wheelchair Taxi. Reproduction or distribution without consent is prohibited.

14. Dispute Resolution

Informal Resolution: Users are encouraged to contact us for amicable dispute resolution.
Arbitration: Disputes unresolved informally will be resolved via binding arbitration in New York under AAA rules.

15. Termination

We may suspend or terminate your account for violations of these Terms or misuse of our Services.

16. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles.

17. Miscellaneous

  • Entire Agreement: These Terms and the Privacy Policy represent the complete agreement between the parties.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
  • No Waiver: Failure to enforce a provision does not constitute a waiver.

18. Contact Information

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