NYC Wheelchair Privacy Policy

This Privacy Policy describes how NYC Wheelchair collects, uses, shares, and protects personal
information when you visit our website or use our services. By using our website or services, you agree
to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or services.
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1. Information We Collect

We collect personal and usage information to enhance our services and improve user experience. This
may include:

Personal Information:

When you register on our website, place an order, fill out forms, subscribe to our newsletter, or contact
us, we may collect details like your name, email address, phone number, billing address, shipping
address, payment information, and other information related to your orders or inquiries.

Usage Information:

We collect data on your interactions with our website, including IP address, browser type, device
information, operating system, pages viewed, and links clicked.

2. How We Use Your Information

Your information is used for various purposes to improve your experience with our services. We may use
your data to:

– Process and deliver orders, provide customer support, and enhance service efficiency.
– Communicate with you regarding orders, inquiries, feedback, promotions, and updates.
– Improve and customize your experience on our website and services.
– Monitor website performance, usage patterns, and trends to optimize services.
– Detect, prevent, and address fraud, security breaches, or unauthorized activities.
– Comply with legal obligations, policies, and internal procedures.

3. How We Protect Your Information

NYC Wheelchair implements reasonable measures to protect your personal information, including secure
servers, encryption, and firewalls. However, no system is fully secure. You are responsible for maintaining
the confidentiality of your password and account details and should notify us immediately if you suspect
any unauthorized use of your account.

4. How We Share Your Information

Third-Party Service Providers:

We may share information with trusted partners who assist in operating our website, fulfilling orders,
and conducting marketing. These parties are required to use your information only for specific purposes
and to follow this Privacy Policy and applicable laws.

Legal Compliance and Protection:

We may disclose information to law enforcement, government agencies, or other entities if required by
law or to protect our rights, property, or safety, or to prevent any illegal or unauthorized activity.

No Sale of Information:

NYC Wheelchair does not sell, trade, or rent your personal information to third parties for marketing or
other purposes.

5. Messaging Consent and SMS Privacy

SMS Consent:

By providing your phone number, you consent to receive SMS/text messages regarding updates, service
notifications, and marketing from NYC Wheelchair.

Opt-Out Option:

To opt-out of SMS communications, reply “STOP” to any message, or contact us directly to unsubscribe.

Data Security:

Mobile data collected for SMS purposes, including opt-in and consent records, is protected and not
disclosed to unauthorized third parties. We comply with the Telephone Consumer Protection Act (TCPA)
and all relevant laws in managing SMS communications.

6. Your Rights and Choices

You have certain rights over your personal data, including:
– Access: Request access to the personal information we hold about you.
– Correction: Update or correct any inaccurate or incomplete information.
– Opt-Out: Unsubscribe from marketing communications, including SMS.
– Deletion: Request the deletion of your personal information, subject to legal requirements and data
retention policies.

7. Third-Party Links

Our website may contain links to external websites. NYC Wheelchair is not responsible for the privacy
practices or content of third-party sites. We encourage you to review the privacy policies of these sites
before sharing any personal information.

8. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly
collect personal information from children under 13. If we discover that we have inadvertently gathered
information from a child under 13, we will promptly delete it. If you believe your child has shared
personal information without your consent, please contact us at [help@concierge91.com] or (212) 804-
7898.

9. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in practices or laws. If any updates
significantly impact your rights, we will notify you by posting the revised policy on our website.
Continued use of our website or services after updates take effect constitutes your acceptance of the
changes. We encourage you to review this Privacy Policy periodically.

10. Contact Information

If you have questions or comments regarding this Privacy Policy or data practices, please contact us at:
NYC Wheelchair

Phone: (212) 804-7898
Email: [help@concierge91.com]