Accessible Concierge Inc., DBA NYC Wheelchair Privacy Policy

This Privacy Policy describes how Accessible Concierge Inc., DBA NYC Wheelchair, collects, uses, shares, and protects personal information when you visit our website or use our services. By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or services. Accessible Concierge Inc., DBA NYC Wheelchair is committed to maintaining your privacy and complying with all applicable laws and regulations, including those concerning data safety, text messaging, and communication practices.

1. What Information is Being Collected

We collect various types of information to provide and enhance our services, including:

• Personal Information:
     o Name, email address, phone number, billing and shipping addresses, and payment information.
     o Details related to your bookings, inquiries, or preferences.
• Sensitive Information:
     o Mobility preferences or accessibility needs to better serve your transportation requirements.
     o Sensitive data is handled with strict confidentiality.
• Usage Information:
     o IP address, browser type, device information, operating system, pages viewed, and links clicked.

2. For What Purpose is That Information Being Collected?

The information we collect is used to:

 • Process and deliver bookings.
 • Provide effective customer support.
 • Send service updates and promotional offers (with your consent).
 • Monitor and improve website functionality and user experience.
 • Detect and prevent unauthorized or fraudulent activities.
 • Comply with legal obligations.

3. Compliant Privacy Policy Practices

At Accessible Concierge Inc., DBA NYC Wheelchair, we are dedicated to maintaining compliant privacy
practices, which include:
• Transparency:
  o Providing clear and detailed information on how personal data is collected, used, shared,
and stored.
  o Offering straightforward explanations of user rights and responsibilities.
• User Consent:
  o Requiring explicit consent for SMS communications, marketing messages, and sensitive data processing.
  o Enabling users to opt in or out of communications through simple mechanisms (e.g., replying “START,” “STOP,” or “HELP”).
• Data Minimization:
  o Collecting only the information necessary to deliver services effectively.
• Data Security:
  o Employing industry-standard measures, including encryption and secure servers, to protect personal data.
• User Rights:
  o Respecting user rights under laws such as the Telephone Consumer Protection Act (TCPA), General Data Protection Regulation (GDPR), and California Consumer Privacy Act(CCPA).
  o Facilitating access, updates, deletion, or restriction of personal data processing.
• Legal Compliance:
  o Ensuring adherence to all relevant data protection laws, including federal, state, and international regulations.
  o Regularly reviewing privacy practices to maintain ongoing compliance.
• Incident Response:
  o Establishing procedures to notify users and authorities in the event of a data breach.

4. How is That Information Being Shared?

We do not sell, trade, or rent your personal information. However, we may share your data in specific circumstances:
• With Trusted Third-Party Service Providers:
  o To facilitate website operations, order fulfillment, or marketing initiatives.
  o These providers are required to comply with our Privacy Policy and data protection laws.
• For Legal Compliance:
  o To meet legal requirements or protect the rights and safety of our users.

5. SMS Consent:

By providing your phone number, you consent to receive SMS/text messages for:
  o Service notifications
  o Updates on bookings
  o Marketing and promotional offers

Opt-In Method

You may opt-in to receive SMS messages from Accessible Concierge Inc DBA NYC Wheelchair Taxi in the following ways:

Verbally, during a conversation

By submitting an online form

By filling out a paper form

Opt-Out Mechanism
 • To stop receiving SMS messages:
 • Reply “STOP” to any message to unsubscribe immediately.
 • Contact us directly to opt out of communications.
Opt-In Mechanism
 • To opt back in to receive SMS messages after opting out:
 • Reply “START” to any message, and we will resume communications.
Help Support
 • If you need assistance or have questions regarding SMS communications:
 o Reply “HELP” to any message, and we will contact you immediately to provide support.
Explicit Statement:
“We do not share any individual’s consent to receive SMS from Accessible Concierge Inc., DBA NYC Wheelchair, with third parties. We do not share phone numbers for SMS purposes or affiliate marketing.

6. Your Rights and Choices

You have rights regarding your personal information, including:
 • Access: Request a copy of your data.
 • Correction: Update inaccurate or incomplete information.
 • Opt-Out: Unsubscribe from marketing emails, SMS, or other promotional communications.
 • Data Portability: Request transfer of your data to another service provider where applicable.
 • Deletion: Request deletion of your data, subject to legal retention requirements.
 • Restrict Processing: Limit the use of your data in specific circumstances.

7. Security of Your Information

We implement industry-standard measures to safeguard your data, including:

• Encryption: Securing data during transmission and storage.
• Secure Servers: Using firewalls and advanced protocols.
• Access Controls: Restricting employee access on a need-to-know basis.
• Regular Audits: Conducting security assessments to mitigate risks.
Note: No system is entirely secure. Please protect your password and notify us of unauthorized access.

8. Third-Party Links and Services

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites. Review their policies before providing any information.

9. Data Retention

We retain personal data only as long as necessary to provide services and fulfill legal or regulatory obligations. Sensitive data is stored securely and deleted when no longer required.

10. Children’s Privacy

• Our services are not directed at children under 13. If we become aware that data from a child under 13
  has been collected, it will be deleted promptly. Parents or guardians can contact us at:
  • Email: help@concierge91.com
  • Phone: (212) 804-7898

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws or practices. Significant updates will be posted on our website. Continued use of our services indicates acceptance of these updates.

12. Contact Us

For inquiries about this Privacy Policy or our data practices, please contact us at:
Accessible Concierge Inc., DBA NYC Wheelchair
 • Email: help@concierge91.com
 • Phone: (212) 804-78